Privacy Notice
Aware of how important it is for you to know how your personal data is used, we inform you that it will be treated with care and sensibly. This Privacy Notice describes the way in which O-CD AGUA S.A.P.I. DE C.V.with commercial denomination Casa del Aguaits subsidiaries and affiliated companies identified herein as (Casa del Agua o ("We" or "Us"), are based on the Federal Law for the Protection of Personal Data), are based on the Federal Law for the Protection of Personal Data in Possession of Individuals ("LFPDPPP") and its Regulations (hereinafter the Law), and this notice is hereby extended in the following terms:
Identity of the Responsible
O-CD AGUA S.A.P.I. de C.V. as well as its affiliates and subsidiaries shall be identified herein as (Casa del Agua o "We" or "Us")), with address at Avenida Vasco de Quiroga 2121, 5th Floor, Colonia Santa Fe Peña Blanca, C.P. 01376, Alcaldía Álvaro Obregón, Mexico City, responsible for the treatment of your personal data.
Purpose of the Privacy Notice and Casa del Agua's Commitment to Your Privacy
At Casa del Agua we respect your right to privacy and the protection of your personal data, we transfer or share to third parties the same in terms established in this Privacy Notice. These communications are made only if you have consented to them or when your consent is not required, in terms of the applicable legislation.
Likewise, for "We", "We", "We", "We", "We", "We", "We it is important that you as "owner" or o "client" or "customer" have the ability to make informed decisions about how we use your personal data.
This Privacy Notice explains the privacy policies and practices of Casa del Agua with regard to our treatment of your personal data (meaning the collection, use, disclosure, and storage of such data) and the measures taken to protect your data.
This Notice is directed to our customers, when they use any of our pages or media below:
- Electronic Portal (www.casadelagua.com.mx)
- Facebook (facebook/casadelaguamx)
- Instagram (casadelaguamx)
- X (@casadelagua_mx)
Hereinafter identified as "Our Site(s).".
Personal Data are obtained by Casa del Agua
Personal data is considered to be any information concerning a natural or legal person, which identifies that person or which can be associated with an identifiable person.
For the purposes set out in this Privacy Notice, we may obtain the data (as applicable) referred to below:
Identification data that will be subject to processing:
- Identification and contact information.
- Data on physical characteristics.
- Biometric data.
- Employment Data.
- Academic data.
- Migratory data.
- Financial and/or patrimonial data.
- Facts about hobbies, entertainment and fun.
- Health Data.
Identification data in social networks: Username on Facebook, X, Instagram, LinkedIn or any other available platform.
Technical data: Network identifier number (IP Address) from which the owner makes the connection, type and version of web browser being used, time zone and country settings, types and versions of browser plug-ins, operating system and platform and other technology of the devices used to access the websites.
Contact information: Address, email, home, office and cell phone number.
Legal information: legal entity, articles of incorporation and powers of attorney.
Electronic records: Purchasing information (in stores or through our online sites), IP address with which you access "Our Site(s)".Geographic location, date and time, technical and operational characteristics of the device used, user preferences, browser type, site activity, supplemental messaging service logs, images and/or voice obtained through your contact with "Us", and any other information you provide to us. "We" and/or participation and/or that of your family members in the activities, experiences, dynamics, contests, events, programs, promotions, surveys or any other forum that is linked to the activities and the object that House of Water develops.
Sensitive Data that Casa del Agua will collect and process.
Sensitive personal data will be those related to gender, banking information, records, affiliations, religion and medical history, necessary to fulfill the relationship between you and Casa Agua. Casa del AguaCasa del Agua commits that the sensitive personal data of the owner and/or his/her family members will be treated with strict security and confidentiality.
Sensitive Personal Data that will be used are:
- Fingerprint
- Tax information
- Credit history
- Revenue
- Bank accounts or electronic and physical means of payment
- Credit/debit card accounts
- Autograph signature
- Electronic signature
- Present, past and future physical health status
- Past, present and future mental health status
- Genetic information
-
Blood type
In the event that Casa del Agua may require sensitive personal data, the owners must provide their express consent automatically, to the entry of their data and interaction within our website or digital media in terms of our privacy policy. We collect personal information from visitors to this website or "Our Site(s)" through the use of online forms or when its owner sends us an email. We also collect transaction information including details of credit cards that are used.
At Casa del Agua we do not collect personal information from minors, so by providing us with your information you acknowledge that you are of legal age. In the extraordinary case that the "client has provided information of third parties and/or minors, he/she acknowledges having obtained it before sharing it with "Us". "Us".the corresponding consents of their responsible guardians and to have informed about the purposes and conditions of this Privacy Notice.
General Provisions of the Personal Data obtained by Casa del Agua
House of Water obtains data about you and/or your family members either personally, directly or indirectly, through digital media, e-mail, telephone or through your interaction on "Our site(s).".
- When you and/or your family members access or use or follow us on "Our Site(s)".
- When you and/or your family members sign up for the newsletter of "Our site(s)" to receive information and promotions.
- When you and/or your family members purchase products through "Our Site(s)".
- When you and/or your family members contact "We"whatever the reason or means of your communication, through the "Our Site(s)". "Our" site(s), email, via telephone or through our social networks (Facebook, Instagram or X).
- When you and/or your family members register to participate in any of our activities, experiences, dynamics, contests, events, programs, promotions or surveys.
Water House may automatically obtain certain information when you and/or your family members visit the "Our Site(s)". "Our Site(s)".This information may be obtained through the use of "Cookies" and "Web Beacons".
Casa del Agua may also obtain information from you and/or your family members indirectly, when it is provided to us by third parties with whom "We" have a relationship. "We" have a business or contractual relationship with. We may combine the information we receive from these third parties with information we already have about you and/or your family members.
Purposes of Personal Data Processing
In general, the personal data we collect from you and/or your family members is used to process your requests and transactions; to provide you with high quality products and services; to make you aware of opportunities that we think may be of interest to you in order to improve your experience and service with "We"..
Some specific purposes for which your data is processed are as follows:
To process your order and your payment (including evaluation of your payment method, for fraud prevention purposes) and to carry out the delivery of your order;
To administer your account, this purpose includes processing your data for billing purposes; processing product returns; keeping a history of your transactions; carrying out clarifications and inquiries;
To provide you with information, services, products, events, administer loyalty programs, discounts, rewards, birthday greetings, including sending you advertising, newsletters, news releases from any media belonging to Casa del Aguaas well as promoters and advertisers related to these and / or third parties.
Communicate with you for different reasons related to your purchase including aspects related to the delivery of your order, notify you of product recalls or security issues; Address comments and suggestions.
To carry out studies for marketing, statistical or internal control purposes, as well as to send you publications, surveys, or promotional information of various types such as coupons, offers and product recommendations.
If you do not want your personal data to be processed for any or all of the purposes, you must abide by the terms and conditions set forth in the Means of Exercising Arco Rights section of this Privacy Notice.
Transfer
Casa del Agua may transfer with third parties within and outside the country the personal data of the owners and/or family members, unless expressly denied by the owner of these, and the exceptions provided in Article 37 of the Law or when such transfer is necessary for:
To ensure compliance with all obligations and/or legal provisions applicable to Casa del Aguaas well as those deriving from the relationship between Casa del Agua and the holder.
To comply with regulatory obligations issued by the competent authorities.
To comply with requirements derived from applicable provisions on money laundering prevention.
When the transfer is required by virtue of a contract entered into or to be entered into in the interest of the data controller with the holder and a third party.
Likewise, when you enter information on any of "Our Site(s)".whether it is for contact or subscription, House of Water will create a unique identifier that, together with the IP address, information about your browser and operating system, will be shared with third parties according to the platform used.
Exclusion of Liability of the Sites
"Our Sites may contain hyperlinks or hypertext links, banners, promotions, virtual stores and buttons that when used communicate or transport to other portals or Internet sites that could be property of third parties outside of House of Water. The personal data that users may provide through these portals or websites are not covered by this Privacy Notice and their treatment is not the responsibility of Casa del Agua. Casa del AguaThe personal data provided by users through these portals or websites are not covered by this Privacy Notice and their treatment is not the responsibility of Casa del Agua, since they will be subject to the respective Privacy Notices contained in each one of them.
Protection of personal data
At Casa del Aguawe have put in place physical, administrative and technical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing while such data is under our control.
The personal data provided will be kept only and exclusively for the time necessary to fulfill the purposes stated in this notice and as long as you do not revoke your consent, and/or do not exercise your right of opposition or limitation of treatment; as well as during the periods established in accordance with the applicable regulations.
The information of the online account can only be accessed if you have previously registered, registering your user name and password, information that you must keep confidential. You are responsible for all the operations that another person makes in "Our site(s)".using the username and password for which you are responsible. In the event that you believe that your user name and/or password is being misused, please let us know immediately by sending an e-mail to hola@casadelagua.com.mx
Means of Exercising Rights Arc
The holder has the right to know what personal information we have about you, what we use it for and the conditions of use we give them (Access), it is also your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations under the Act (Cancellation); and oppose the use of your personal data for specific purposes (Opposition), these rights are known as ARCO rights.
For the exercise of any of the ARCO rights, you must download the application (add link to arc format), which must be filled out according to the instructions indicated therein and sent to the following email address hola@casadelagua.com.mx or submit it in writing on business days and from Monday to Friday from 09:00 to 15:00 hours, at the address located at Avenida Vasco de Quiroga number 2121, 5th Floor, Colonia Santa Fe Peña Blanca, C.P. 01376, Alcaldía Álvaro Obregón, Mexico City.
It should be noted that the aforementioned e-mail address is for the exclusive use of compliance with the Law.
Upon compliance with all the formalities required for such processing, a response will be given in accordance with the terms set forth in the applicable legislation.
Modifications to the privacy notice
Casa del Agua reserves the right to modify this Privacy Notice at any time. However, "We" will inform you of the fact that changes have been made to the Notice by posting at the top of the Notice the date on which it was last updated.
The updated Notice will be posted on "Our site(s).". We encourage you to review our Privacy Notice to make sure you understand how your personal information will be used. Any changes to our Privacy Notice will be effective 30 calendar days after it is posted.
In the event that we make a material change to this Notice, we will make the Privacy Notice available to you again as required by law. These changes include, among others: a change in: our identity; the purposes that gave rise to or are necessary for the relationship between you and "We". "We"; the incorporation of new purposes that are necessary for the relationship between you and "Us".The incorporation of new purposes that require your consent; the collection of sensitive personal, patrimonial, additional or financial data to those previously informed and other cases established by the applicable regulation.